Appointments:
To ensure that all of our patients receive prompt and thorough attention, Anchorage Veterinary Clinic and Urgent Care operates on an appointment-only basis. We do not offer walk in services. Please call in advance to schedule an appointment with our reception team. The further in advance you schedule, the more likely that your preferred time slot will be open. Of course, we will always do our best to accommodate you to the best of our abilities. Same day urgent care visits are offered on a daily basis, call early in the day after 8am to check availability.
During appointments, we require an adult owner be available to discuss the exam with the doctor, please refrain from being on your cellphone during the appointment. We also ask that the patient is accompanied by an adult to the appointment. If this isn’t feasible, please reschedule for a time when an adult caretaker is available.
Deposits:
All appointments require a deposit taken at the time of scheduling. These deposits are non refundable for same day urgent care visits. Deposits for scheduled/non urgent care exams can be refunded, as long as we are given 24 hours notice. A no-show will automatically result in deposits being forfeited. When you schedule an appointment and fail to show or notify us of your inability to keep this appointment time, it impacts our ability to schedule other patients that may need to be seen. If a client has 2 or more “no shows” we may elect to no longer reserve appointments and no longer provide care to that client’s pets.
Tardiness:
We understand that delays can happen, however we must try to keep the veterinarian and other patients on time. Appointments that arrive 15 minutes past their scheduled time may be asked to reschedule if the veterinarian’s schedule cannot accommodate.
Client/Staff relationship:
Anchorage Veterinary Clinic and Urgent Care seeks to continually provide a welcoming and safe environment which ensures trust and respect for all people and pets. Our hospital has a zero-tolerance policy for offensive, rude or belligerent behavior from clients towards any members of our staff. Any type of verbal abuse or hostile language will not be tolerated. Those that choose not to respect our boundaries or make our staff feel unsafe or uncomfortable will have their pet’s care transferred to another veterinary hospital of their choice. Anchorage Vet Clinic and Urgent Care has a duty to ensure the safety, emotional well-being and welfare of our team. We reserve the right to refuse service to anyone at any time.
We appreciate your kindness, compassion and support as our team strive to do the best they can to care for you and your pet. In return, you can expect the same fair treatment and level of care and empathy from our team.
Patient arrivals:
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash. If your your pet is coughing, sneezing, vomiting, or showing any other signs of a possible infectious disease, please remain outside or in your vehicle with your pet. Once you arrive, please call us at (907) 268 2242 and we will provide you with further instructions.
